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How to be a good escort
1, the escort as their career, rather than making money as their career.
2, read, look everywhere.
3, learn to love, love yourself, love of family, love all around, love can defeat all enemies, including the tour, as your love is the world's most invincible weapons.
4, professional ethics: It is true shanghai escort gray income, and the line has become the unwritten rules, but a good escort, should first consider the interests of the guests, because tourists do is your fortune.
5, knowledge: the knowledge of when the escort to understand too much, inclusive, learned a little something today, perhaps the moment do not have access, but one day to use with the. Therefore, escort of no strict boundaries of knowledge requirements.
6, the passion: tour with full enthusiasm in the face of the guests, even if you are very happy, do not bring work, tourists come to play with you, not see you face to.
7, sense of responsibility: this should always remain, escort work unavoidably, too many unexpected things, so should have a strong sense of responsibility, things really met, to calm treatment, the highest good. escort work is a very comprehensive work, the work of a wide range of great responsibility, as a "civil ambassador", often on behalf of the tourist image. escort enhance business knowledge in addition to the study, but also the need to strengthen professional ethics.
escort professional ethics, professional ethics mainly by escort, escort professional liability, escort professional attitude, escort professional discipline, escort job skills, escort professional conscience, escort of eight factors constitute professional honor, can be summarized into the following words: Compliance love and dedication; quality service, guests first; sincere fairness, credibility of the first; reasonable manner, without discrimination; unity and cooperation, the overall situation; easy to learn, improve the business.
1, the law-abiding, love and dedication
This is the escort who correctly handle the individual and collective, individual and society, individuals and the state of a code of conduct. escort personnel must abide by national laws, regulations, and consciously implement the travel industry and where the rules and regulations to comply with the discipline of travel agencies, the Executive escort service quality standards, operational procedures in strict accordance with escort work, that is ready reception, rehabilitation handle all the work of three procedures. Must have strong professional ideology, love their jobs, if a man loves himself in, to be the cause of the pursuit of the goal as their own, they will improve their working skills, and constantly develop their knowledge, enhance their service skills, to provide high quality escort services to tourists, in the escort service has made remarkable achievements on the job.
2, quality service, guests first
Dedication to the idea of serving tourists and the "guests first," "service first" escort services are the main content of Professional Ethics. Members of heart escort tourists, the tourists as guests, friends, relatives, like tourists, think, worry tourist needs, with this realm, such as understanding, warm and thoughtful, hard working and various virtues to will be manifested in practical work. This escort will be members welcome tourists, on the contrary, even if escort staff have great knowledge, great skill, it will not do escort work, but will not be welcomed by tourists.
3, in good faith fair, the credibility of the first
True justice is to escort the first member of the credibility of the main norms of morality, is the correct handling of tourists escort and the relationship between the practical benefits of a code of conduct professional activities in the escort, is the true and sincere faith, pay attention to credit, keep its promises and contracts , not fraud, deception, or embarrassed tourists, fair is fair justice, trade fair and reasonable price, make reasonable and legitimate profit, we can not "kill" tourists and tourism enterprises can not let lose. Reputation is the life, the service is strong, mobile, high levels of consumption, especially the tourism industry, "Chengzhao the world, from the letter to reputation", escort as tourism practitioners, only sincere justice to each and every tourist, to provide them with quality services in order to establish a good image of credibility, and ultimately achieve good economic returns.
4, reasonable manner, without discrimination
Reasonable manner, professional activities without discrimination is the escort escort personnel of national self-esteem, self-confidence and national dignity, the embodiment of personality is important to correctly handle the relationship between subject and object code of ethics. Whether tourists from countries and regions which belong to any nation, regardless of their level of socio-economic status, young age, are the object of service escort, escort tourists who want to respect the personality, warm and thoughtful for their services, safeguard their legitimate interest, they may do so to meet their reasonable requirements, cut Qi affinity biased favoritism. Tours, the inevitable has vexatious person of such person's words and deeds, escort personnel must always be calm, or laugh, do not hurt the master of elegance, without compromising the guest of honor, Li-Ming is so.
5, solidarity and cooperation, the overall situation
Solidarity and cooperation, the overall situation is to properly deal with colleagues escort, departments, and between industry and the overall interests of local interest, such as immediate and long-term relationship between the interests of the moral code of conduct. It requires escort personnel, straighten individual, collective, the relations between the State, take the initiative individual interests to collective interests, local interests to overall interests of the immediate services to long-term interests. This is a higher moral requirements, but in the escort professional activities and to properly frequently encountered problems, each staff member must escort this as a criterion in their strive to professional practice . The only way to maintain the overall image of the tourism industry, providing quality services to the guests.
6, easy to learn, to improve business
Easy to learn, improve the escort business is an important code of ethics officers. Only extensive business knowledge and skilled professional skills and perfect the basic skills to provide quality services for tourists in order to live up to their professional responsibilities in order to win the reputation of the enterprise in order to contribute to the development of the tourism industry. Easy to learn, improve business, will become a moral obligation to not only be understood as a business requirements. Only in this way the escort personnel to provide quality services for tourists, professional responsibility to do good. At the same time seek their own development, thus achieving the requirements of unity of knowledge and morality.